PlayCroco Casino

Privacy Policy

Play Croco Casino values the confidence shown by our members and commits to safeguarding personal data through diligent and respectful handling. This privacy policy outlines our data practices, including collection, usage, and protection measures, enabling users to make informed decisions when engaging with the platform.

Data Processing

This privacy policy complies with regulatory requirements, ensuring the lawful processing of players’ personal data. This processing is essential for participating in games and accessing related services.

Our platform operates under Play Croco Casino’s management, registered within Australia and internationally compliant. Licensing and operations follow stringent gaming regulations, ensuring all activities align with jurisdictional standards.

Players must agree to this policy to use our services. Regular reviews are recommended, as any continued engagement after updates implies acceptance of changes.

Collection of Information

We gather essential personal details through multiple touchpoints, including:

  • Account registration and support interactions (e.g., user names, email addresses, and identification documents).
  • Communication history across various platforms.
  • Transaction records and gameplay data for service optimization.
  • Verification documents to meet compliance standards.

Usage of Information

Personal information serves several functions, such as:

  • Facilitating transactions and fulfilling bets.
  • Providing customer support and requested services.
  • Conducting necessary identity verifications and ensuring compliance.
  • Promoting offers and services, with player consent.
  • Meeting anti-money laundering obligations and legal requirements.
  • Monitoring for potential fraudulent activities and ensuring platform security.
  • Supporting market analysis and performance research.

Marketing Communications

Promotional messages may be sent to players, subject to their approval. Members can adjust communication preferences or opt out of such messages via account settings or by contacting support.

Disclosure of Information

Personal information will never be sold or rented. It may be shared internally or with service partners, strictly for operational or legal purposes. Third-party providers involved in processing tasks also have limited access to relevant data.

Data Security and Retention

Security is paramount, and Play Croco Casino complies with all regulatory standards for personal data protection. Collected data is retained for the period required by law, including a mandatory five-year minimum post-account closure to meet anti-money laundering standards.

Cookies and Tracking

The site utilizes cookies and similar technologies to enhance user experience, monitor website activity, and support marketing efforts. Players can adjust cookie preferences via browser settings, though restricting cookies may affect platform performance.

Your Rights and Contact Information

Members may request updates to their personal information, challenge inaccuracies, or object to data use for promotional purposes. Any concerns can be addressed to our Data Protection Officer (DPO). Complaints under applicable data protection laws may also be directed to supervisory authorities.

This privacy policy reflects our commitment to data security and a responsible gaming environment. If further clarification or support is needed, please reach out to our support team.